Privacy Policy

Last updated: 30 July 2026

Clear Basics Limited ("Clearbasics", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website clearbasics.ug (the "Website") or engage our services, in accordance with the Data Protection and Privacy Act, 2019 of Uganda and its regulations.

1. Who We Are

Clear Basics Limited is a technology company registered in Uganda, providing software development, IT consulting, recruitment and placement, cloud and infrastructure, cybersecurity, and managed IT support services. Our registered office is at Plot 6 Jane Road, Kampala, Uganda. For all privacy-related matters, contact us at info@clearbasics.ug or +256 751 884 189.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, company name, and job title, provided when you contact us, request a quote, or engage our services.
• Recruitment information — CVs, employment history, qualifications, references, and related details, where you apply for a role or use our recruitment and placement services.
• Business and billing information — company registration details, billing addresses, and payment records needed to administer contracts and invoices.
• Technical information — IP address, browser type, device information, pages visited, and access times, collected automatically when you use the Website.
• Correspondence — the content of messages, emails, and enquiries you send to us.

3. How We Collect Information

We collect personal information directly from you (for example, when you fill in our contact form, email us, call us, or submit a CV), automatically through the Website (through server logs and, where applicable, cookies), and from third parties such as referees, professional networks, and publicly available sources where relevant to recruitment services and permitted by law.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you request;
• Prepare proposals, agreements, and invoices, and manage our client relationships;
• Match candidates with employment or placement opportunities and verify qualifications and references;
• Operate, maintain, secure, and improve the Website and our systems;
• Comply with legal, regulatory, tax, and accounting obligations;
• Send service-related notices and, only with your consent, marketing communications, which you may opt out of at any time.

5. Legal Basis for Processing

We process personal data only where a lawful basis exists under the Data Protection and Privacy Act, 2019, including: your consent; the performance of a contract with you or steps taken at your request before entering a contract; compliance with a legal obligation; or our legitimate business interests, provided these are not overridden by your rights and freedoms.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; the Website will remain usable, though some features may work less smoothly.

7. Sharing and Disclosure

We do not sell your personal information. We may share it only with:

• Prospective employers or clients — for recruitment candidates, and only with your knowledge and consent;
• Service providers — hosting, email, payment, and IT vendors who process data on our behalf under confidentiality obligations;
• Professional advisers — lawyers, auditors, and accountants where necessary;
• Authorities — where disclosure is required by law, court order, or a competent regulator, including the Personal Data Protection Office (PDPO) of Uganda.

8. International Transfers

Some of our service providers (for example, cloud hosting or email providers) may store data outside Uganda. Where personal data is transferred outside Uganda, we take reasonable steps to ensure the receiving country or provider offers adequate protection, or that appropriate safeguards and consents are in place, as required by the Data Protection and Privacy Act, 2019.

9. Data Security

We implement appropriate technical and organisational measures — including access controls, encryption where appropriate, secure hosting, and staff confidentiality obligations — to protect personal data against unauthorised access, loss, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your information to a standard consistent with industry practice and Ugandan law.

10. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Policy, to perform our contracts, or to meet legal and regulatory requirements. Candidate records are retained only while relevant to placement opportunities unless you ask us to delete them sooner. When data is no longer needed, we securely delete or anonymise it.

11. Your Rights

Subject to the Data Protection and Privacy Act, 2019, you have the right to:

• Be informed about how your personal data is used;
• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of data that is no longer necessary;
• Object to or restrict certain processing, including direct marketing;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda if you believe your rights have been violated.

To exercise any of these rights, contact us at info@clearbasics.ug. We will respond within the timelines required by law.

12. Children's Privacy

Our Website and services are directed at businesses and professionals and are not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will delete it.

13. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes will be highlighted on the Website or communicated directly where appropriate. Continued use of the Website after changes take effect constitutes acceptance of the updated Policy.

15. Contact Us

Questions, requests, or complaints about this Privacy Policy can be directed to: Clear Basics Limited, Plot 6 Jane Road, Kampala, Uganda · info@clearbasics.ug · +256 751 884 189.